Privacy Policy – How Bajiok Protects Your Data

1 Introduction

Bajiok is committed to protecting the privacy of every player who uses the platform. This Privacy Policy explains how Bajiok collects, uses, stores, and protects your personal data when you register an account, make deposits or withdrawals, play games, or contact support.

By registering on Bajiok or using any part of the platform, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your data as described here. If you do not agree with any part of this policy, please do not use Bajiok.

This policy applies to the Bajiok website at bajiok.onl and the Bajiok Android app. It covers all personal data collected through these channels, regardless of the device you use to access the platform.

2 Data We Collect

Bajiok collects only the personal data that is necessary to provide and improve its services. The categories of data we collect include:

Bajiok does not collect sensitive personal data such as biometric data, health information, or political opinions. We do not collect data from social media profiles unless you explicitly provide it during registration or support interactions.

3 How We Collect Your Data

Bajiok collects your personal data through several channels, all of which are directly related to your use of the platform:

• Registration: When you create a Bajiok account, you provide your name, contact details, and date of birth directly.
• Deposits and withdrawals: When you transact via bKash or Nagad, payment reference data is passed to Bajiok to confirm and record the transaction.
• Gameplay: Bajiok automatically records game sessions, bet amounts, outcomes, and session timing as part of normal platform operation.
• Device and browser: Technical data including your IP address, device type, and browser version is collected automatically when you access the platform.
• Support interactions: When you contact Bajiok support via live chat or email, the content of those conversations is recorded to help resolve your query and improve service quality.
• Cookies and tracking: Bajiok uses cookies and similar technologies to collect usage data when you browse the platform. See Section 6 for full details.

4 How We Use Your Data

Bajiok uses your personal data only for legitimate purposes directly connected to operating the platform and serving you as a player. Specifically, your data is used to:

• Create and manage your Bajiok account and verify your identity.
• Process deposits and withdrawals via bKash and Nagad accurately and securely.
• Deliver bonuses, promotions, and rewards to eligible accounts.
• Monitor gameplay for signs of problem gambling and apply responsible gaming tools where appropriate.
• Detect and prevent fraud, money laundering, and other prohibited activities on the platform.
• Respond to support queries and resolve account issues promptly.
• Send account-related notifications such as transaction confirmations and security alerts.
• Improve the Bajiok platform based on aggregated usage patterns and player feedback.
• Comply with applicable legal and regulatory obligations.

Bajiok does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. Where automated systems flag an account for review — for example, due to suspected fraud — a member of the Bajiok team will assess the situation before any action is taken.

5 Sharing Your Data

Bajiok does not sell your personal data. We share your data only in the following limited circumstances, and only to the extent necessary for the stated purpose:

• Payment providers: bKash and Nagad receive transaction reference data necessary to process your deposits and withdrawals. They operate under their own privacy policies and security frameworks.
• Identity verification services: Where required, Bajiok may share identity documents with third-party KYC verification providers to confirm your eligibility to play.
• Fraud prevention: Technical data such as IP addresses may be shared with fraud detection services to protect the platform and its players.
• Legal obligations: Bajiok may disclose personal data to law enforcement or regulatory authorities where required by applicable law or a valid legal order.
• Platform infrastructure: Bajiok uses trusted hosting and cloud service providers to operate the platform. These providers process data on Bajiok's behalf under strict data processing agreements.

All third parties who receive your data from Bajiok are required to handle it securely and use it only for the specific purpose for which it was shared. Bajiok does not permit third parties to use your data for their own marketing or commercial purposes.

6 Cookies and Tracking

Bajiok uses cookies and similar tracking technologies to make the platform work correctly and to understand how players use it. Cookies are small text files stored on your device when you visit the Bajiok website or use the app.

The types of cookies Bajiok uses include:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery.
• Functional cookies: Remember your preferences such as language settings and display options to improve your experience on return visits.
• Analytics cookies: Collect anonymised data about how players navigate the platform, which pages are visited most, and where errors occur. This data helps Bajiok improve the platform over time.
• Security cookies: Help Bajiok detect unusual login patterns and protect your account from unauthorised access.

You can control cookie settings through your browser. Disabling essential cookies may affect the functionality of the Bajiok platform. Analytics and functional cookies can be disabled without impacting core platform features.

7 Data Retention

Bajiok retains your personal data for as long as your account is active and for a reasonable period thereafter to comply with legal obligations, resolve disputes, and enforce agreements. Specific retention periods include:

• Account and identity data is retained for the duration of your account plus five years after closure.
• Transaction records are retained for a minimum of five years to comply with financial record-keeping requirements.
• Support communication logs are retained for two years from the date of the interaction.
• Technical and usage data is retained in anonymised form for platform analytics purposes.

When data is no longer required for any of the above purposes, Bajiok securely deletes or anonymises it. You may request early deletion of your data by contacting support, subject to any overriding legal retention obligations.

8 Security Measures

Bajiok implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, or misuse. These include:

• TLS encryption for all data transmitted between your device and Bajiok servers.
• Encrypted storage of sensitive account data including passwords, which are hashed and never stored in plain text.
• Access controls that limit which Bajiok staff can view personal data, based on their role and need.
• Regular security audits and vulnerability assessments of the platform infrastructure.
• Automated monitoring for unusual account activity, login attempts, and transaction patterns.
• Two-factor authentication options available to players for additional account security.

9 Your Privacy Rights

As a Bajiok player, you have the following rights in relation to your personal data. To exercise any of these rights, contact Bajiok support at [email protected] with your account details and the specific request.

• Right of access: You can request a copy of the personal data Bajiok holds about you at any time.
• Right to rectification: If any of your personal data is inaccurate or incomplete, you can ask Bajiok to correct it.
• Right to erasure: You can request deletion of your personal data, subject to any legal retention obligations that apply.
• Right to restrict processing: You can ask Bajiok to limit how your data is used in certain circumstances, for example while a correction request is being reviewed.
• Right to data portability: You can request your personal data in a structured, machine-readable format for transfer to another service.
• Right to object: You can object to the use of your data for direct marketing at any time. Bajiok will stop using your data for that purpose immediately upon receiving your objection.

Bajiok will respond to all privacy rights requests within 30 days. In complex cases, this may be extended by a further 30 days, and you will be notified of the extension.

10 Minors and Age Restriction

Bajiok is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register on Bajiok or provide any personal data to the platform.

If Bajiok becomes aware that personal data has been collected from a person under 18, that data will be deleted immediately and the associated account will be closed. If you believe a minor has registered on Bajiok, please contact support at [email protected] so the matter can be investigated and resolved promptly.

11 Changes to This Policy

Bajiok may update this Privacy Policy from time to time to reflect changes in platform practices, legal requirements, or the services we offer. When material changes are made, registered players will be notified via the email address on their account or through a notice displayed on the platform.

The updated policy will take effect from the date shown at the top of this page. Continued use of Bajiok after the effective date of any update constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed of how Bajiok protects your data.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how Bajiok has handled your personal information, please get in touch with the Bajiok support team:

• Email: [email protected]
• Support hours: 24 hours a day, 7 days a week
• Response time: Within 24 hours for general queries; within 30 days for formal data rights requests

For concerns related to responsible gaming and account self-exclusion, please visit the Responsible Gaming page. For a full overview of your rights and obligations as a Bajiok player, see the Terms and Conditions.